Articles Tagged ACMA
Up to 50,000 Telstra customers may be eligible for a refund on NBN plans
Telstra has been found to be charging almost 50,000 customers for an NBN speed tier that they are unable to attain.
Telstra fined $1.5 million for not relinquishing customer phone numbers
Telstra has been fined more than $1.5 million after restricting consumers from porting their local phone numbers when changing telcos.
Telcos will face fines for long NBN switch-overs, buck-passing and more
Telcos will face fines of up to $10 million for breaching a host of new obligations including that they must provide an interim service or remedy where an NBN switch-over takes more than three days.
Lycamobile admits to breaching Telco Act
Lycamobile is doing penance after the Australian Communications and Media Authority found it breached the Telecommunications Act.
Telstra confesses to overcharging $30-million for roaming data
Australia's biggest telco has fessed up to a massive, long-term blunder, with hundreds of thousands of customers being overcharged while overseas.
The humble landline in decline
A new ACMA report shows that nearly 20% of Australians have ditched their home phone and replaced it entirely with a mobile, with plenty taking the same course for home broadband too.
ACMA introduces overseas roaming standard, but does it go far enough?
New ACMA guidelines will force telcos to communicate charges and alerts to travelling customers, but some think the changes could go further.
Optus milestone: moving to minutes and true capped plans
Optus has announced new plan constructs, moving away from confusing dollar values to clearer minutes and megabytes plan descriptions.
Kogan Mobile Update
As we looked at in an earlier post, new prepaid offering Kogan Mobile has been heavily criticised over the past week. The telco has reportedly been refusing to renew service to customers who have used too much of what has been advertised as an ‘unlimited' voice calls and text message allowance. As a reaction to the backlash, it appears that Kogan has made a few updates to its website.
Has Kogan Mobile Misled Consumers?
Despite a much-publicised December launch, a promise to take on the big telcos and an initial influx of customer signups, new prepaid player Kogan Mobile is already facing a backlash. It's been revealed that the company has begun unexpectedly disconnecting the services of customers on its Unlimited Access plans for the apparent crime of using their phones too much. Customers who have received ‘error’ messages when attempting to recharge their prepaid service have been informed that they have breached the acceptable use policy of their plan, and have 90 days to find a new provider and port their phone number.
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