Aussie Broadband announced as Australia's most trusted telco

By Dylan Crismale

Last updated 26 October 2023

Leading Australian market research company Roy Morgan has announced Aussie Broadband as the standout for the telecommunications category in its annual Trusted Brand Awards for 2023.

This is the second time Aussie Broadband has won this category since the inaugural awards in 2022.

The Roy Morgan Trusted Brand Awards recognise brands that have reached "outstanding levels of trust" across 20 categories. Brands must also have low or negligible levels of distrust in order to surpass others in their category.

Roy Morgan CEO Michele Levine said "The last few years have certainly provided their challenges with a once-in-a-century pandemic transitioning into a period of high inflation and rising interest rates."

"Despite the incredible differences these circumstances present, we have found the vast majority of Australia’s most trusted brands have backed up their performance from a year ago and confirmed their market-leading positions with consecutive wins in their categories."

The data for the Roy Morgan Trusted Brand Awards is collected over a 12-month period up to June 2023. The Roy Morgan Risk Monitor interviews around 2,000 Australians each month with respondents asked which companies they trust and why as well as which brands they distrust and why.

In general, Aussie's phone and internet plans sit on the more expensive side of the scale. However, Aussie provides good value for money with high-quality service.

For example, according to the ACCC's latest Measuring Broadband Australia report Aussie Broadband delivered maximum download speeds on its NBN plans 99.1% of the time overall and 97.5% of the time during peak hours (between 7pm and 11pm).

Aussie has 100% Australian-based support and is one of the brands we recommend as a good choice for gamers thanks to its network optimisations in that space.

You can see its NBN internet and mobile plans below:

NBN plans
SIM-only plans

Basic nbn - Unlimited

nbn® 11/0.84 Mbps
Unlimited Data

$69/mth

Min. cost $69

Link not supplied

$69/mth

Min. cost $69

Link not supplied

#1	Aussie Broadband	Aussie Broadband Saver 5G SIM Plan 20GB data at download speeds up to 100Mbps Optus 5G in selected areas with 5G devices ex. NT $25/mth Min. cost $25 Link not supplied	$25/mth Min. cost $25	Link not supplied
#2	Aussie Broadband	Aussie Broadband Value 5G SIM Plan 40GB data at download speeds up to 150Mbps Optus 5G in selected areas with 5G devices ex. NT Deal: Get 50% off for 3 months with code GO50. Price reverts to $35/mth thereafter. Offer ends 30.04.25 $35/mth Min. cost $17.50 Link not supplied	$35/mth Min. cost $17.50	Link not supplied
#3	Aussie Broadband	Aussie Broadband Essential 5G SIM Plan 100GB data at download speeds up to 150Mbps Optus 5G in selected areas with 5G devices ex. NT Deal: Get 50% off for 3 months with code GO50. Price reverts to $50/mth thereafter. Offer ends 30.04.25 $50/mth Min. cost $25 Link not supplied	$50/mth Min. cost $25	Link not supplied
#4	Aussie Broadband	Aussie Broadband Premium 5G SIM Plan 120GB data Optus 5G in selected areas with 5G devices ex. NT Deal: Get 50% off for 3 months with code GO50. Price reverts to $60/mth thereafter. Offer ends 30.04.25 $60/mth Min. cost $30 Link not supplied	$60/mth Min. cost $30	Link not supplied
#5	Aussie Broadband	Aussie Broadband Elite 5G SIM Plan 220GB data Optus 5G in selected areas with 5G devices ex. NT Deal: Get 50% off for 3 months with code GO50. Price reverts to $70/mth thereafter. Offer ends 30.04.25 $70/mth Min. cost $35 Link not supplied	$70/mth Min. cost $35	Link not supplied